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Refund Policy

Bike/Walk Central Florida Inc. Refund Policy for Donations

1. Introduction: At Bike/Walk Central Florida Inc., we deeply value the generosity of our donors. We are committed to ensuring transparency and accountability in our fundraising efforts. This policy outlines the circumstances under which we will consider and process refund requests for donations.

2. General Policy: Donations to Bike/Walk Central Florida Inc. are generally non-refundable. However, we understand that exceptional circumstances may arise, and we will review refund requests on a case-by-case basis.

3. Refund Request Eligibility: Refund requests may be considered under the following conditions:

  • The donation was made in error (e.g., duplicate donations, incorrect amount).
  • The donor’s circumstances have significantly changed (e.g., financial hardship, unforeseen personal circumstances).
  • The donation was made without the donor’s authorization.

4. Refund Request Process: To request a refund, donors must:

  • Submit a written refund request within 30 days of the donation date.
  • Provide the following information:
    • Donor’s full name
    • Donation date and amount
    • Method of donation (e.g., credit card, bank transfer)
    • Reason for the refund request

Refund requests can be submitted via email to [email protected] or by mail to 100 E. Pine St. Suite 110-74 Orlando, FL 32801.

5. Review and Decision:

  • Upon receipt of a refund request, our team will review the information provided.
  • The donor may be contacted for additional information or clarification.
  • Refund decisions will be made within 15 business days from the date the request is received.
  • Donors will be notified of the decision via the contact information provided in their request.

6. Refund Method:

  • Approved refunds will be processed using the original payment method.
  • Refunds may take up to 10 business days to appear in the donor’s account, depending on the financial institution.

7. Non-Refundable Donations: The following donations are typically non-refundable:

  • Donations made more than 30 days prior to the refund request.
  • Donations that have been used to support a specific project or campaign.
  • Donations made through third-party platforms (e.g., fundraising events, crowdfunding websites). Refund requests for such donations should be directed to the respective platforms.

8. Changes to This Policy: Bike/Walk Central Florida Inc. reserves the right to amend this Refund Policy at any time. Changes will be posted on our website and will take effect immediately upon posting.

9. Contact Information: For any questions or concerns regarding this Refund Policy, please contact us at:

  • Email: [email protected]         
  • Phone: 407-542-6074
  • Mailing Address: 100 E. Pine St. Suite 110-74 Orlando, FL 32801

10. Acknowledgment: By making a donation to Bike/Walk Central Florida Inc., donors acknowledge that they have read and understood this Refund Policy.